Frequently Asked Questions

Q: How can students submit work online?

A: There are many ways. All easy. doc

Q: How do I get my account approved so that I can view my child's grades?

A: Contact the school if it's been more than 3 days. doc

Q: I just registered for a parent account but cannot log into the mobile app. Why not?

A: Your account must be approved first. doc

Q: What can I do if my student/parent forgot their username and/or password and cannot login in?

A: We have password recovery plus other options. doc

Q: Why am I not receiving the daily homework email?

A: Here's a list of things to check. doc

Q: Do you have a mobile app?

A: Yes. Free for Android and iPhone. doc

Q: Do I have to register for a second account if I have more than one child at the school?

A: No. Add all your kids to one account. doc

Q: Can I add a child from another school to my parent account?

A: Yes, but only with the mobile app. doc

Q: Can I unsubscribe from the daily email?

A: Yes. Here's how. doc